Shipping policy

Shipping Policy

Pharmacist Out West currently ships within Australia only.

Order Processing

Orders are generally processed and packed within 1–3 business days. During launches, restocks and other high-volume periods, processing may take slightly longer.

Once your order has been dispatched, you will receive an email containing your tracking information.

Shipping

Orders are shipped using Australia Post.

Shipping options and applicable costs will be displayed at checkout before payment is completed.

Delivery estimates shown at checkout or provided by Australia Post begin after your order has been dispatched. Delivery times are estimates and may be affected by circumstances outside our control.

Tracking

Where tracking is available, customers will receive tracking information after their order has been dispatched.

Incorrect Addresses

Customers are responsible for ensuring that their delivery information is correct when placing an order.

If you notice an error in your shipping address, please contact us as soon as possible at pharmacistoutwestsupport@gmail.com. We will make reasonable efforts to update the address before dispatch but cannot guarantee changes once an order has been shipped.

Additional shipping charges may apply where an order needs to be resent because an incorrect or incomplete delivery address was supplied.

Lost or Delayed Parcels

If your parcel appears to be significantly delayed or lost, please contact us at pharmacistoutwestsupport@gmail.com and we will assist you in investigating the shipment with the carrier.

International Shipping

At this time, Pharmacist Out West ships within Australia only.